KitchenTown champions innovation in all its forms so we can drive positive change in our food system from the ground up. We play a critical role in the development, commercialization, and launch of impact driven and transformational food products. We are actively building a global community of food entrepreneurs and innovators to support each other and create a new sustainable food system. Our scale-up facility in San Mateo, CA gives food startups access to a commercial kitchen, product innovation lab, direct to consumer warehouse, brand partnerships program, and thriving community of makers. We strive to give food entrepreneurs the resources and guidance they need to grow and scale their business. We focus on supporting food and beverage companies that are producing better-for-you, natural, organic, and sustainable products. Our first international location will open in Berlin in 2019.

We’re looking for a Café General Manager to join our team!  Our neighborhood café/restaurant is a buzzing hub of energy and the first introduction to the KitchenTown innovation center. We’re looking for a rock-star people manager who is passionate about food and innovation, and wants to help us build a better, more sustainable food system.  

The Café General Manager is critical to the success of our business and will help facilitate a welcoming environment with outstanding service that showcases the best of what KitchenTown has to offer. The ideal candidate loves eating and serving delicious food, can manage people and projects independently, and is willing to tackle any challenge that may arise. This is a great opportunity to join our rapidly growing team and get involved in KitchenTown’s larger mission. 

Responsibilities:

Café Operations:

• Own and manage the KitchenTown Café operations and staff 
• Source, order and maintain inventory for coffee, ingredients, baked goods, retail goods and supplies
• Create weekly schedules for staff, monitor time tracking, and approve payroll
• Ensure compliance with state and federal labor laws and best practices (ie. mandatory meal breaks, paid overtime, etc.)
• Ensure food safety and quality standards are followed
• Develop and implement operational systems for the café to optimize efficiency
• Track P&L and help increase profitability 
• Ensure café is clean and organized

Human Resources & Café Management:

• Manage hiring & recruiting processes for staff members 
• Train all employees on café procedures as necessary
• Track staff performance and growth, including ongoing mentorship and conflict resolution as needed
• Check-in regularly with staff and create a positive team environment
• Be willing to fill in for any role as needed. Be present on the café floor, perform shift duties and interact with team members and customers regularly.
• Set an example of good hospitality and customer service
• Resolve any complaints as necessary 
• Work with outside vendors to ensure regular maintenance of equipment

 Retail Store Management:

• Create systems to maintain attractive and well-stocked displays with appropriate signage in the retail store
• Manage the retail store’s financial performance & costs
• Design tools to educate staff on all retail products, maker products, food, coffee & drinks 
• Serve as an ambassador for KitchenTown and the KitchenTown makers

Qualifications:

• 2+ years food service industry experience
• 2+ year customer service experience
• Good communication skills (oral and written)
• Quick learner, team player, adaptable, friendly  
• 1+ year people management experience (preferred) 
• Barista, server, prep cook/line cook experience (preferred)
• Bilingual in English and Spanish (preferred)